My amazing team of staff work hard every day to help constituents. I could not do what I do without them.
Even in the middle of summer, they work tirelessly to help constituents solve problems - whether it is with their pensions, taxes, passports, immigration, Employment Insurance - or it is correspondence, community events, policy, helping to prepare me for committees, writing speeches, communications - or any other tasks to respond to the needs of the community - these are the unsung heroes.
Since the beginning of COVID, my office has handled almost ten times the amount of calls and requests with the same number of staff. They often work long hours including evenings and weekends. They stay on hold sometimes for 4-5 hours to get answers for constituents about their files. They care deeply and I have seen them cry when they can’t help someone and the pure joy when they know they have made a difference in someone’s life.
The next time you call my office, please say a kind word of thanks. They believe deeply in making our community and our country better. I rely on them every day.
Thank you Kathleen, Kelly, Rachelle, Dan, Shazin, Aryan, Justin and Christiane!